PAYMENT

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

You don’t need a customer account to complete a purchase

HOW CAN I PAY? WHICH PAYMENT METHODS ARE AVAILABLE?

Choose your preferred payment method. You can pay by credit card (Visa etc.) or Paypal. If you
face any problems with the payment process, please contact our support team.

CAN I SHOP SAFELY IN YOUR ONLINE SHOP?

The digital transmission of your personal data incl. credit card and account information is
protected by a secure SSL connection (Secure Socket Layer). The encryption means that your
data can only be read by our payment system.
The protection of your data is extremely important to us, which is why all personal data is of
course treated confidentially and not transmitted to unauthorised third parties, as well as only
used for the single transaction and deleted hereafter.

I HAVE A DISCOUNT CODE. HOW CAN I USE IT?

At the end of your order process you have the possibility to redeem one of our discount codes at
the checkout. You can find seasonal discount codes in our product descriptions or enter your
personal discount codes.
Please pay attention to upper and lower case when entering the code, otherwise it may not be
recognised. Some discount codes cannot be combined with other discounts or are only intended
for certain product groups, categories or for a certain number of products. If you still have
problems with the redemption, please contact our support team

CAN YOU SHIP INTERNATIONALLY OR PROCESS INTERNATIONAL CREDIT CARDS?

Yes it is possible. We are shipping the goods to any country in Europe and are accepting any kind
of credit card (Visa, Amex, Mastercard etc.). In case you want to ship to other continents there
might be a fee.

RETURN POLICY AND SHIPMENT

CAN I RETURN OR EXCHANGE THE GOODS?

Yes, we have a 90-day exchange and return period. We have deliberately chosen a longer period
than the two weeks prescribed by law to show our goodwill and to underline our desire for longterm customer loyalty

HOW CAN I RETURN OR EXCHANGE MY ORDER?

Please contact the customer service team (contact formular attached in the footer section of our
website) and specify the items you wish to return and the reason. We will get back to you within
the next 24 hours.
Once you have received the return instructions from us, please pack the items to be returned
using the original packaging.
We do not accept returned items that have been sent back directly without notifying us first.
Addresses on the package will not be authorised as return addresses. Returned packages without
an authorised return address from customer service staff will not be refunded.
We will issue the refund to the payment method previously used. Once your refund has been
issued, you will receive a confirmation email.

WHY HASN'T MY PARCEL BEEN SENT YET?

We usually ship your order within 48 hours. However, due to the corona pandemic delays in our
logistics and delivery system might occur - so there may be a delayed dispatch time in
exceptional cases. Please feel free to contact us any time and we try to solve such cases
immediately for you.

ABOUT OUR PRODUCTS

WHAT SIZE SHOULD I BUY?

The size and fit of a garment often varies amongst designers. To help you choose the most
suitable size, you can refer to the ‘Size and Fit’ tab and the product measurements on every
product page.

WHY IS THE COLOUR OF THE CLOTHES I RECEIVED A LITTLE DIFFERENT FROM WHAT I SAW ONLINE?

The camera perspective and the respective lighting of the photo shoot can lead to slight colour
differences. Also, colours may vary slightly on different displays. If you are unhappy with the
goods you have received, please contact our support team.

WHO ARE YOUR PRODUCERS?

We are working together with several designers and international producers for many years in
long-term business relationships and therefore regularly check them to apply to our high
standards in both production and supply chains. Sustainability and fair production standards are
important to us.

DO YOU PRODUCE ECOLOGICALLY-FRIENDLY?

It is an important issue for us to keep our whole supply chain and production green and
ecologically friendly. We are only using transportation system using sustainable energy, pay fair
wages to all of our workers and use healthy, long-term production processes.

HOW DO I TAKE CARE OF THE MATERIAL?

· Acrylic knit: Most acrylic knit garments can be machine-washed. Read the label and check for
the proper drying option. Some knits retain their shapes best if reshaped and dried flat.
· Cashmere: Check the care label before laundering cashmere. To hand-wash, use a mild
detergent or shampoo. Gently squeeze the water through the garment, then rinse until the water
runs clear. Do not wring or twist. Squeeze out excess water. To dry, lay flat on a towel, away from
sunlight or heat.
· Cotton: Cotton holds up well to home laundering. Remove the garment from the dryer promptly
to reduce wrinkling. Press using spray starch for the crispness of a laundered shirt.
· Cotton blend: Dry cotton-blend garments using your dryer's permanent-press or low-heat cycle
and remove immediately to reduce wrinkling. Touch up with a steam iron; starch for a
professionally laundered look.
· Denim: Denim should be washed with cold or warm water, inside out. If washing denim that is
mixed with synthetic fabrics, always follow care directions for the more delicate fabric with which
the denim is mixed. Hang denim to dry and iron on high heat.
· Flannel: Flannel can be washed in cold or warm water. However, if your flannel derives from
wool, even if its washable wool, avoid the dryer completely since it can dry out its fibers. For nonwashable wool flannel avoid laundering it at home and take it to the dry cleaners.
· Nylon: Machine-wash nylon garments in warm water. Use a low-temperature setting when
tumble-drying and include a dryer sheet to reduce static electricity. Use a warm iron to press, if
necessary.
· Polyester: Read the label. Usually polyester items can be machine-washed (cool) and dried (low).
Check the label to see if air-drying is recommended. Touch up with a cool – never hot – iron, if
necessary.
· Rayon: Make sure to read the care label for rayon clothing. Launder in cool water and a mild
detergent. When machine-washing, use the gentle cycle and promptly remove garments after
washing. When hand-washing, do not wring or twist the garment. To dry, roll the item in a towel to
squeeze out excess water. Lay flat to dry. Iron when still damp and with the garment inside out to
prevent the fabric from becoming shiny. Use a pressing cloth when ironing the right side of the
garment. Pressing cloths can be purchased or use something as simple as a piece of white cotton
fabric.
· Spandex: Use warm water when hand- or machine-washing items made with spandex. Line-dry
or use a low temperature setting when machine-drying to preserve the elasticity of the garment.
· Wool knit: Typically, wool knits need to be dry-cleaned, but check the label. If hand-washable,
use cool water and a detergent for fine washables. Squeeze out excess water, then reshape and
dry flat.
· Wool (lined): Lined garments generally look best when professionally dry-cleaned once a season.
Between dry cleanings, remove surface soil with a brush or damp cloth. Refresh the item by
hanging it from a padded hanger in a steamy bathroom; moisture will help garment shed wrinkles.
When touching up with an iron, use steam in an up-and-down motion (rather than sliding the iron
along the fabric).
· Leather: For smooth leather, we advise you to apply leather grease sparingly on a regular basis.
This also protects the jacket against moisture. Rough leather, on the other hand, should be
impregnated, preferably immediately after purchase. But beware: even with impregnation, you
should not wear your leather jacket in rainy weather.

CORONA

IS IT A „CORONA-SAFE“ SHOP?

The health and safety of colleagues and the wider community has always been our first priority.
We have enhanced safety measures in place to safeguard teams, going above and beyond
government guidelines to maximise protection.